Things We Wish We Could Say

I am the main receptionist in my office. Front Desk. And with that position comes a few things that drive me nuts about people at my desk. Part of my job is to check people in and out for their appointments and when they check-in there are often forms or papers for them to sign or fill out. I'd rant about how much people hate filling out forms but that's another blog post. Instead, let me tell you how annoying it is when I hand someone a clipboard with a form to fill out and instead of taking it to fill out, they stand at my desk and fill it out. CLIPBOARD. Take it. That's why I gave you one. Walk away. Sit down away from my desk and fill it out. The desk to sign in is higher than the desk that I sit at so when anyone is standing at my desk it is like they are hovering over me. And even if they are filling out a paper, it feels like they are staring at me. I really don't like when someone watches me work. Awkward. Also, when we are on call, working after hours, a patie...

Just that. Answer your phone. And if you miss the call, check your voicemail. Also, check your voicemail and clean out your voicemail box. Or set up your voicemail. I mean, really. Why even have a phone if you aren't going to use it? If the doctor's office is calling you, it's probably for something important, like results. Or, better yet, you called us for something and we are returning your call.  I just have to say how frustrating it is when we can't get a hold of people for important things and we try over and over and people don't return the calls or they don't have voicemail set up.  And if you change your number, please let us know. We aren't psychic. If you don't ever answer your home phone number, please don't list it as your primary phone number. We aren't telemarketer's, we aren't calling to bug you, we are nice people, so just ANSWER THE PHONE!