Things We Wish We Could Say

"I just got a collection's notice but I've never gotten a bill." "That is my correct address but I've never gotten a statement." "Yes, that is my phone number but I never received a call or message."   **Side note: We document every statement sent and phone call/message left about a bill.** It's funny how we send multiple bills/statements and we call the parent/patient multiple times and leave multiple messages about their bill and yet they never know they have a bill until they get the notice saying we are sending their account to collections. So we've been sending bills to the same address that we sent the collection notice, we've been calling the same number that they are calling from and yet somehow they've never gotten a bill. Likely story. Which posses the question, where do all the statements that we sent go? They weren't returned to our office and the patient says they didn't get them...where are they? T...