"I just got a collection's notice but I've never gotten a bill."
"That is my correct address but I've never gotten a statement."
"Yes, that is my phone number but I never received a call or message."
**Side note: We document every statement sent and phone call/message left about a bill.**
It's funny how we send multiple bills/statements and we call the parent/patient multiple times and leave multiple messages about their bill and yet they never know they have a bill until they get the notice saying we are sending their account to collections. So we've been sending bills to the same address that we sent the collection notice, we've been calling the same number that they are calling from and yet somehow they've never gotten a bill. Likely story.
Which posses the question, where do all the statements that we sent go?
They weren't returned to our office and the patient says they didn't get them...where are they? There must be a black hole at the post office. All those bills are floating around with all the missing socks in the black hole of missing things. And all those voicemails we left that somehow they didn't get.
And the best part? Their bill is probably less than $50.00 or we didn't have their insurance information and if they would just call and tell us that we could re-bill it and it would be paid. We are so lenient when it comes to bills. We only require a monthly payment. There isn't even a minimum amount. If you call and pay $5.00 a month you won't go to collections. And even if they called and told us they are having financial difficulty, we would be willing to work with them. Yet they don't call until they get a collections notice and then they call all upset. Uh, hello...you could have called us 6 months ago and we wouldn't have this problem.
Why can't people just be responsible? Everyone wants something for free and no one wants to be responsible for anything.
*Aarrghh!! People can be so frustrating!!!*
Moral of the story: Answer the phone, pay your bill, and/or call and talk to whoever the bill is with because chances are if you just ignore it, it won't go away.
"That is my correct address but I've never gotten a statement."
"Yes, that is my phone number but I never received a call or message."
**Side note: We document every statement sent and phone call/message left about a bill.**
It's funny how we send multiple bills/statements and we call the parent/patient multiple times and leave multiple messages about their bill and yet they never know they have a bill until they get the notice saying we are sending their account to collections. So we've been sending bills to the same address that we sent the collection notice, we've been calling the same number that they are calling from and yet somehow they've never gotten a bill. Likely story.
Which posses the question, where do all the statements that we sent go?
They weren't returned to our office and the patient says they didn't get them...where are they? There must be a black hole at the post office. All those bills are floating around with all the missing socks in the black hole of missing things. And all those voicemails we left that somehow they didn't get.
And the best part? Their bill is probably less than $50.00 or we didn't have their insurance information and if they would just call and tell us that we could re-bill it and it would be paid. We are so lenient when it comes to bills. We only require a monthly payment. There isn't even a minimum amount. If you call and pay $5.00 a month you won't go to collections. And even if they called and told us they are having financial difficulty, we would be willing to work with them. Yet they don't call until they get a collections notice and then they call all upset. Uh, hello...you could have called us 6 months ago and we wouldn't have this problem.
Why can't people just be responsible? Everyone wants something for free and no one wants to be responsible for anything.
*Aarrghh!! People can be so frustrating!!!*
Moral of the story: Answer the phone, pay your bill, and/or call and talk to whoever the bill is with because chances are if you just ignore it, it won't go away.
Comments
Post a Comment