I remember in school I was reminded over and over, from early on in my education, to read the directions. Every test we had, "Read ALL of the directions first." Failure to do so could result in a wrong answer or extra work if the teacher gave out one of those "trick" tests. (You know you had one, where there are a lot of questions on the paper, yet at the end of the directions it says, "only write your name" or something similar, just to see if you followed the directions.) So, why is it, that adults have such a hard time following directions? And on easy tasks, none the less. It baffles me.
Filling out paperwork: When I hand them the paperwork I say, "fill out both pages and bring it back with your insurance card." It never fails, 1 out of 3 will bring it back, first page only filled out. Or I will have to ask for the insurance card, or (and this is the most common) I find that they didn't fill it out completely. We need ALL that information, if we didn't, we wouldn't have put it on the paper!
Complaint number 2: One of the forms they fill out has boxes and words in the boxes specifying what information should go there. (Name:, Phone Number:, Address:, etc.) Well somehow people will think that the answer goes above the box, instead of in the box, and then they miss a line completely. I'm sure it's just because they weren't paying attention or they were in a hurry but really, it's not that hard.
Complaint number 3: Answer all the questions. All of them. Funny story (and one of the reason's I decided to write this today): One of the questions on a form is, "Is everyone in your household healthy, currently?" And then they can circle YES, NO, or UNSURE. Guess what someone circled....They put an X between YES and NO and circled that. Is that a maybe...or possibly UNSURE?! Wow. Again, baffled. Same person failed to fill out the second page, imagine that. And when the question said, "If yes, please answer below." there was no answer. So much for the specific's. *eye roll*
There are SO many things that go on, not only in our office, that people just can't follow the simplest directions. Why is it so hard?! *Baffled!*
Filling out paperwork: When I hand them the paperwork I say, "fill out both pages and bring it back with your insurance card." It never fails, 1 out of 3 will bring it back, first page only filled out. Or I will have to ask for the insurance card, or (and this is the most common) I find that they didn't fill it out completely. We need ALL that information, if we didn't, we wouldn't have put it on the paper!
Complaint number 2: One of the forms they fill out has boxes and words in the boxes specifying what information should go there. (Name:, Phone Number:, Address:, etc.) Well somehow people will think that the answer goes above the box, instead of in the box, and then they miss a line completely. I'm sure it's just because they weren't paying attention or they were in a hurry but really, it's not that hard.
Complaint number 3: Answer all the questions. All of them. Funny story (and one of the reason's I decided to write this today): One of the questions on a form is, "Is everyone in your household healthy, currently?" And then they can circle YES, NO, or UNSURE. Guess what someone circled....They put an X between YES and NO and circled that. Is that a maybe...or possibly UNSURE?! Wow. Again, baffled. Same person failed to fill out the second page, imagine that. And when the question said, "If yes, please answer below." there was no answer. So much for the specific's. *eye roll*
There are SO many things that go on, not only in our office, that people just can't follow the simplest directions. Why is it so hard?! *Baffled!*
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